Support

Last updated: 8 October 2026

Read the questions and answers on the home page first, they cover most things. Something not working, or a question about the game? Write to [email protected]. Tell us your iPhone model, your iOS version and what happened, and add a screenshot if you can.

Your progress

Your village and progress are saved on your iPhone. If you use iCloud backups, Apple backs them up with the rest of your phone. Deleting the app deletes this progress.

Purchases

Purchases go through the App Store. If something you bought is missing, open Settings in the game and tap Restore Purchases. For refunds, use Apple’s Report a Problem page.

Groups, duels and the Daily Quest

Groups, duels and the Daily Quest need Game Center and an internet connection. Sign in to Game Center in your iPhone’s Settings, then open Otterwick again. To join a friend’s group, open Social, then Groups, and tap “Join with a code”, or open their invite link. To race a friend, open Social, then Duels, and tap “Challenge a friend”.

Delete your account

In the game, open Settings → Account → Delete Account. This deletes your player name, your Daily Quest results and your duel data from our server and takes you out of your groups. Your village and progress stay on your iPhone. You need to be signed in to Game Center to do this. If you can’t, write to us from the address above and we delete it for you.

Report or block a player

Long-press a player’s name on a leaderboard or your opponent on a duel result, and choose Report or Block. In a group, open its details and tap “Report or Block a Member”. We read every report. Blocking hides that player’s name on your iPhone; you can show it again under Settings → Blocked Players.

Privacy

What the game stores and sends is in the privacy policy.